Questions?   Call:  (608) 270-4444

804 Williamson (Willy) St.  Madison, WI  MAP      Hours:  M-F 10-6

 

Great reviews.

Local. Honest.

No ‘Big Box’ agenda.

Consistently rated “5 stars” on average

from verified customers!

804 Williamson (Willy) St.  Madison, WI  MAP      Hours:  M-F 10-6      (608) 270-4444

“Love Willy Tech Shop.”

”A perfect combination of professionalism and friendliness...in a relaxed environment.”

“Extremely knowledgeable and helpful”

“Excellent Training Session. My first smart phone at age 67 and I chose an iPhone. Happy that this kind of one on one training is available. Learned a lot in a short amount of time.”


“Gain in Confidence! I've had an iPad since Sept., and various people--tech savvy students, university classroom support, friends--have helped me set it up and send and receive email. But I've never felt that I understand how to use it (espec. since I'm a PC person!). The consultant was very understanding and patient; I walked out a new woman!”


“Danny is a very courteous, helpful, and patient employee of Willy Tech. I highly recommend their products and lessons! P.S. Ditto to Josh.”


“ Josh was so helpful. He was able to fix the issue with my Apple ID after many attempts on my part. Throughout the process he was patient and instructive. Will definitely be back.”


“Knowledgeable and very helpful guys! Dan and Josh are very good teachers. They both understand the importance of teaching moments. They are clear and knowledgeable about all the Apple products. They are patient and do not mind repeat questions about what to do. After my second year of going to them for help, it gives me great pleasure to recommend their services. As a senior, I may need to go back and sign up again, they are so helpful. I highly recommend them and their services.”


“Relaxed and Helpful. These people can speak to a senior citizen in language we understand! I'm working with Josh twice a month, as a Willy Tech member. Thanks to his tutoring, I'm learning how to do my volunteer work with greater efficiency and speed as I learn how to use the software on my computer. Excellent service!”


“Excellent customer service. I recently went in to get more memory for my computer. Josh was very helpful and straightforward. He was able to find the memory I needed and installed it in minutes. I keep coming back to the Willy Tech Shop because all of the staff show they value their customers. I receive common sense answers to my questions. The repair work they've done for me has always been reliable and prompt.”


“Very Professional. I met with Josh to cover a laundry list of items I needed help with. The key issue involved iPhoto which was not completely syncing between my iMac and MacBook Pro. Josh did a great job of identifying the problem. While we were waiting for the transfer Josh was able to teach me how to navigate through the software to accomplish tasks I was unable to figure out on my own. I'm looking forward to my next visit.”


“I bought a used I-Mac to replace my old I-Mac as Josh advised it would meet my needs. I love the way it has been set up. Dan transferred all my data from the old to new. I would not have been able to do that. He also set up my desktop just as I asked. All I had to do was plug it in and it was ready to go. This was all done in just a few hours. I just love it”


“Fantastic Place to Learn. A year and a half ago I came as a complete novice to the electronic world. I had my new iPad in tow and first learned how to turn it on and set it up. I attend a session every two weeks and am still learning. I am so far ahead of many of my friends who are trying to do this on their own. The help is wonderful and I continue to look forward to my next lesson. Many, many thanks!”


“Friendly Help, Excellent expertise. Willy Tech Shop is an excellent resource on Madison's east side. The people here are not only knowledgeable and skilled, but have the patience to show me how to access the potential in my computer. These young tech wizards speak clear and simple English that even a senior citizen can understand. What a find!”


“Great support. I bought my computer at Willy Tech primarily for the support and classes. Made the switch to Mac in order to have this level of support. Josh has walked me through everything from set--up to detailed explanation of I Photo. I've learned a lot and now have a habit of goggling my questions because I've watched and realized that many of my questions have easily accessed answers. Instead of frustration and stumbling, I'm really enjoying my laptop.”


“Danny is such an asset to Willy Tech Shop. His knowledge of computers is excellent and his teaching skills are the best. He teaches with compassion, and works with the level of training each individual needs. I always enjoy my lessons!”


“Great sessions. We always have great sessions with Danny. He is patient, knowledgeable, and offers plenty of help. Thanks.”


“Danny was a superb in helping me organize my hard drive and assess my need for an external backup. Both he and his colleague Josh have been indispensable in my late-stage conversion to Mac from PC. Both are patient, knowledgeable and understandable in helping me overcome my neo-Luddite regard for new technology.”


“As a complete novice to the world of computers I am overjoyed with my lessons. I even helped an in law who could not figure out his iPad and knew what I was doing . each meeting I LEARN MORE AND MORE. thanks!”


“Great service. I went in to see Danny about migrating data from one machine to another. He offered money-saving ideas while also increasing the capacity of my refurbished machine. It's so refreshing to work with someone who remembers your name and who truly wants to help you. We will definitely be back to support this local genius.”


“Helpful as always! I look forward to going in for my appointments. It's great to learn at my own pace. Danny is a good teacher! Much appreciated!”


“A Great Day! As a true novice to the electronic age, this is A perfect experience, Working one on one is A super help. Looking forward to learning More and more. thanks!”


“Very helpful! At 64+ I bought my first Mac - A Mac air! Danny is an excellent teacher, so I'm on my way! I really look forward to learning more than I've ever known about computers, in general; and growing my Mac skills so I can enjoy my new Mac!”


“Thumbs up. This store is a great neighborhood resource for eastsiders who don't want to trek out to west towne for Mac help. As others note, Josh is great at customer service. I buy stuff at the shop just to help support it.”


“Great First Experience ...I was in the midst of a technological meltdown. Danny patiently spent an hour getting me on the road to recovery. I'm looking forward to my next session.”


“Good Solid Help. These guys give you the help you need when you need it, without any rolling of eyes or long sighs (because they already sorted you out before). They are great!”


“An Excellent Service. I recently brought my MacBook in for a check-up. In under five minutes, the service dude determined that my laptop was in excellent condition, recommended it needed a memory upgrade, and suggested I test the speed of my internet service at home (which was the actual cause of the slowness I was seeing). He was straightforward and courteous. I'd definitely go there again.”


“Excellent Hour. I have had my Mac for two and a half years. I learned more in one hour with Josh than I thought possible. I can't wait for my next session to learn more.”


“Love Willy Tech Shop!  Can't believe how much I am learning from Danny and Josh. And it just keeps going on. Danny has introduced me to Keynote and helped me put together a presentation for my family that I could never imagined possible. But I've also learned so much about numbers and iphoto. I'm actually having fun with my iMac and I would never have believed it possible. THANKS”


“Josh did a great training and helped me to create my first video. He made it fun and easy. I really appreciate these one-on-one trainings and think they are they best way to learn your way around your new Mac.”


“If I didn't have the expertise of ... Willy Tech Shop, helping me to use my computer, it would be sitting gathering dust. They are both extremely helpful and patient. And….one on one is the only way to go!”


“When I walked into the store yesterday, Josh met me at the top of the stairs, took the IMAC out of my arms and carried it to the counter. We bought the IMAC at a big-box store & there were problems almost from the start. Josh spent a long time fixing the problem while explaining everything. This was, by far, the most positive computer-help experience I have ever had. I am looking forward to the lessons and for the 1st time in my life, actually understanding my computer. Josh is fantastic!”


“I am really grateful for the help Josh at Willy tech shop gave me. ... Josh really helped me have an excellent experience. Now I am learning tons about my new Mac. I am mystified at all the new stuff I know how to do after just a few lessons. I would definitely suggest Willy tech shop to new customers. Thanks!”


“Having just recently purchased a new Mac somewhere else, I was impressed with the fact that it did not matter to the Willy Tech people. They signed me up for their training classes and I was off and running. They took their time, explained things in great detail and let me work at my own speed. I am not a computer savvy person but I am learning so much. I cannot say enough good things about the experience that I have had so far.”


“Just bought my first Apple computer after 20+ years with a PC. Am so pleased with the help I'm getting to understand its features. My kids have Macs and tell me it's all intuitive but I appreciate the help that I'm getting at the WILLY tech shop and like supporting a local business.”


“These (training) sessions are so helpful. My questions are answered and lots of features I was totally unaware of are introduced. I feel I'm learning how to work with my computer rather than fighting it.”


“I am just writing to say how pleased I am with the work done at WILLY Tech Shop. I love getting quick, reliable work while supporting a local Madison company!”


“One on one training (at WILLY Tech Shop) gives you access to your MacBook like nothing else. Each session is focussed on your own questions and issues. You work at your own pace and can cover the material as many times as it takes to master the situation. You are always made to feel comfortable and affirmed in your ability--a perfect combination of professionalism and friendliness.”


“My continuing technical sessions with Danny have me well on my way to being a power user of my new MacBook Pro. Danny is patient and supportive, never losing his focus. My desk top had an avalanche of files, docs and useless backups. We are taming the monster. I am confident and empowered.”


“All the people at WILLY Tech Shop have been very helpful in getting me to know my MacBook Pro. They have endless patience with me which I appreciate. Clear instruction and good service.”


“Danny is a great person to work with and I am looking forward to learning more about my MAC computer from ... WILLY Tech Shop! I hope to be much more competent in the following months.”


“I was very satisfied with the service I received along with the pleasant person that waited on me. I thought he was very knowledgeable and I would recommend the store to anyone who has a Mac computer.”


“Josh helped me get MobileMe up and running under difficult circumstances like "forgot my password" and "lost my activation code." Almost impossible you say, but he did it. Pulling in some expert apple chat help along the way. It took persistence and a real desire to help but he got me there. Fabulous assistance. By the way, he took me on a drop in basis on a bit of a slow day! Suggest you make an appointment because likely he will be busy!”


“I recently came in because the memory on my MacBook Air was full. EEKS! Josh helped me greatly through this process, teaching and guiding me patiently along the way. Thank you!”


“Thanks WILLY Tech Shop for your efficient, clear, and helpful advice. I got just what I needed. I am pleased to know about this local resource. I will definitely go back for more.”


“All of my questions were answered in a way that I could understand. I look forward to our next lesson... I have told others how satisfied I was with the service.”


“I have enjoyed reading all the reviews and agree with every one--(unless I missed something negative in there!)--I enjoy every training session at WILLY tech shop. Everyone is skilled, competent and friendly. I always learn something new and have fun, too. I especially like the fact that I am doing the work--it really helps me remember the process when I get home.”


“The ambience at WILLY Tech Shop is a welcome contrast to the alternative across town. No parking problem, no background noise, doesn't feel like an assembly line. Mac popularity is a good thing, and well-deserved, and WILLY Tech Shop provides a pleasant learning environment.”


“I have only had three (training) sessions and already feel I have received my $99.00 worth. All future training is free in my mind. Great service, great people.”


“...I keep coming in for my classes and getting saved by the staff, who are incredibly knowledgeable and, well, dear. I especially love the peace of mind this has all brought...if I have a computer "problem" now (i.e. I don't know what I'm doing), it's all easily solvable thanks to WILLY Tech Shop. Whew!”


“I was very pleased with the service. They made it so easy for me to "hit the ground running." I was able to immediately catch up on emails which was important because I am organizing a major project. Josh and Danny were helpful when I was deciding what to buy. I look forward to when I come in for my lesson!”


“Thanks WILLY Tech Shop for helping me learn how to upload and edit video on my new laptop! I am editing footage to make a documentary for my job and Josh is a great and patient teacher.”


“An employee of WILLY Tech Shop provided one hour assistance with various MacBook issues, partly related to a lack of management skills on my part. Josh was quite patient in dealing with my inexperience. In the interests of time, he did have to perform a few operations without giving me enough instruction as to how to do them in the future. Most of the problems he dealt with would, I gather, be resolved by my upgrading to Snow Leopard which he advised me to do without arm-twist”


I have had a MacBook for three years, but when I bought my new Machine with Snow Leopard I signed up for the tutoring sessions. After one session I can say, "What a BARGAIN!!!!" Josh let me ask my questions, but added many useful tips along the way that have already made a difference! Thanks!


“I had an hour session with WILLY Tech Shop. They were extremely knowledgeable and helpful. The tutoring program has been very useful for us as novice computer users.”


“A 30 minute session with WILLY Tech Shop always results in me saying, Wow. If I have a specific need they help, sometimes I just go in and say, show me something new and they give me a new tool to use. Very helpful and fun to take a lesson with the WILLY Tech Shop on Willy St.”


“WHY did I wait this long before buying a Mac? I've only had it a couple weeks, and my computer headaches are so diminished, even learning a new system. I am so happy to be with the WILLY tech shop on Willy street instead of the corporate store, too - we get the same GREAT, personalized customer service, but are giving a LOCAL business our business. Every time I walk in the door they call me by name, and we are thrilled with the outstanding customer service support/experience. I am a true convert!”


“WILLY Tech Shop was great! I was helped with what I needed and felt like they were really on my side. I'm thrilled about this one-on-one option and plan on using it pretty regularly.”


“My first Mac and iPod and so many questions. I would highly recommend Josh and the one on one sessions at WILLY Tech Shop. I am already looking forward to my next appt. It was a great experience. No questions were left unanswered and I felt excited when I left to want to come back and learn more.”


“Josh did a great job of making me feel comfortable, especially since I am so incredibly green. He also did a good job of subtly testing me on info he had given me in the training...to reinforce. It must be difficult to hold someone's hand through such remedial steps, hopefully I will progress to more interesting exercises...and perhaps a new Mac!”


“Nice new Mac. Nice gift from the kids. But I'm too old for this. Questions about questions. Despair. Quit. Find a needy school and give them a new computer. OK, one phone call. One maybe. So...the best thing about my session with Josh wasn't so much the answers (which I knew I was likely to get), but the help with organizing questions into useful chunks. Useful chunks of answers followed. I shall return.”


“Through my new Mac! WILLY Tech Shop have responded to questions and guided me through new portals I could not have easily discovered by myself. I now have an IChat, account, have discovered GoogleDocs and look forward to managing IPhoto. WILLY Tech Shop makes learning fun! I have recommended them to several of my friends.”


“Wow, I went in with a list of questions--some biggish, some teeny, but a good-sized list--and we zipped thru 'em like hors d'oeuvres. Now I'm working up my *second* list, and look forward to getting those handled too --Thank you!!”


“Josh can teach you whatever you need to know about a Mac, and all it's programs. He guides you through programs, teaches you keyboard shortcuts, and shows you where to look to find answers on your own.”


“Josh is great, very patient and good at troubleshooting. This training program is an incredible value for the one on one training you get! I'm becoming a lot more confident in my Mac skills.”

Reviews from verified customers speak for themselves...

Great customer reviews. WILLY has them!

“I love getting quick, reliable work while supporting a local Madison Company!”

“The ambience at WILLY Tech Shop is a welcome contrast to the alternative across town.”

“I would recommend the store to anyone who has a Mac computer.”

”By far, the most positive computer-help experience I have ever had.”

“Willy Tech Shop is an excellent resource.”

“I was helped with what I needed and felt like they were really on my side”

“I have told others how satisfied I was with the service.”

“I will definitely go back for more”

“Fantastic Place to Learn.”

“We will definitely be back to support this local genius”

“These young tech wizards speak clear and simple English that even a senior citizen can understand. What a find!”

“Instead of frustration and stumbling, I'm really enjoying my laptop.”

“I keep coming back to the Willy Tech Shop because all of the staff show they value their customers.”

“The people here are not only knowledgeable and skilled, but have the patience to show me how to access the potential in my computer.”

“Wow, I went in with a list of questions--some biggish, some teeny, but a good-sized list--and we zipped thru 'em like hors d'oeuvres.”

“Friendly Help, Excellent expertise.”

“They made it so easy for me to ‘hit the ground running”

“Every time I walk in the door they call me by name, and we are thrilled with the outstanding customer service and support experience.”

Full reviews from verified customers speak for themselves...

WILLY Tech Shop

- 100% locally owned!

“WILLY Tech Shop”

- poem submitted by a customer


Your service and training is one of a kind,

Your local-owned shop, it's quite a find.


Your friendly staff there are the best,

Most definitely a cut above the rest.


I come there to learn, shop and play,

I also relax a little and enjoy my stay.


You repair computers, the best in town,

Quickly getting me up and running when I was down.


Your local shop has used computers & so much more,

That makes me feel good about buying from your store.


You have a lot products for my iPhone,  iPad and Mac,

I'm always happy there and want to come back.


You have my support as you are 100% locally owned,

I support my city, not out of towners or a big box store.


Your products and services can't be beat,

I'll be sure to see you soon at 804 Willy Street!   

© WILLY Tech Shop  All registered trademarks herein are the property of their respective holders.

Apple, the Apple logo, Apple TV, iPhone, iPod, iTunes, Mac, Macintosh, Mac OS, and MacBook are trademarks of Apple Inc., registered in the U.S. and other countries.

Multi-Touch, iPad, and Spotlight are trademarks of Apple Inc.